At Glowatom, we formulate every skincare product with transparency, care, and the goal of delivering the best possible results. We truly hope you love our products as much as we do. However, if you face any issues with your order, we’re here to help.

Eligibility for Return, Refund, or Replacement

Glowatom offers refunds or replacements ONLY in the following cases:

  • You received an incorrect product

  • You received a damaged product

  • You received an expired product

  • You received an empty package

No other reasons for return, refund, or replacement will be entertained.

Return & Replacement Request Process

  • If you receive a wrong, damaged, expired product, or an empty package, please email us at support@glowatom.com

  • Requests must be made within 5 (five) days from the date of delivery

  • Your email must include relevant documentary proof, such as:

    • Clear images of the product

    • Images of outer packaging

    • Relevant order confirmation or communication emails

  • Requests received after 5 days from delivery will not be accepted under any circumstances

Empty or Weightless Package Policy

  • If you receive a package that appears empty or without weight, you must record a clear video while unboxing the package

  • The unboxing video is mandatory for verification and must be shared with us along with your return request

Order Cancellation Policy

  • Orders once shipped cannot be cancelled

  • Orders that have not yet been shipped may be cancelled by contacting our support team

Review & Reverse Pickup Process

  • Please allow up to 48 hours for our team to review your return or replacement request

  • Once approved, we will arrange a reverse pickup through our courier partner

  • The product will be picked up directly from your doorstep

Refund Processing

  • After we receive the returned product, our service team will inspect it

  • If the issue reported by you is verified, a refund will be initiated within 24 hours

  • Refunds will be processed using the original mode of payment

Important Notes

  • Glowatom reserves the right to approve or reject return and refund requests based on verification

  • Products that fail quality checks or do not meet the eligibility criteria will not be refunded or replaced